mc77 Privacy Policy

In the process of creating an account and using services at mc77, we may collect various types of information. This information is used to improve the quality of our services and to ensure your security.

1.1 Personal Identification Information

• Full name and date of birth (for age verification — services are provided only to those aged 21 or above)
• Email address and mobile number
• National ID card or passport number (for identity verification purposes)
• Residential address

1.2 Financial Information

• bKash, Nagad, Rocket, or bank account number (for deposits and withdrawals)
• Transaction history and amounts
• Details of deposit and withdrawal methods

1.3 Technical Information

• IP address and device identifier information
• Browser type and version
• Cookies and session data
• Activity and navigation logs on our platform
• Login date, time, and geographic location

1.4 Gaming Activity Information

• Betting history and amounts
• Game selection and playing duration
• Win and loss information

We collect information in various ways. Each method is carried out following the principle of transparency.

• Directly provided information: Information you provide yourself through registration forms, contact messages, or live chat.
• Automatically collected information: Data collected through cookies, log files, and tracking technologies when you visit our platform.
• Third-party verification services: Information received from approved service providers for the purpose of identity and age verification.
• Payment processors: Relevant transaction-related information from bKash, Nagad, Rocket, and banking partners.

mc77 uses your information only for specific and lawful purposes. We never use your information in an irrelevant manner or without permission.

3.1 Service Operation and Improvement

• Creating, managing, and securing accounts
• Processing deposits and withdrawals
• Personalising the gaming experience
• Resolving technical issues on the platform

3.2 Security and Legal Compliance

• Preventing fraud and money laundering
• Verifying user age (ensuring 21+)
• Monitoring suspicious activity
• Fulfilling applicable legal obligations

3.3 Communication and Customer Support

• Providing support via live chat and email
• Sending important account updates
• Providing guidance on responsible gaming
• Sharing relevant offers and promotional information (based on your consent)

mc77 may share your information with third parties in the following limited circumstances. In each case we ensure the protection of your information.

• Payment processors: bKash, Nagad, Rocket, and bank partners receive only the information necessary to complete transactions.
• Identity verification services: Approved verification agencies to confirm age and identity.
• Technology partners: Reliable service providers for platform operation, hosting, and security.
• Legal authorities: In response to a court order or a lawful request from law enforcement agencies.
• Responsible gaming organisations: To assist with problem gambling prevention programmes where necessary.

Beyond the above cases, we will not disclose any of your personal information without your written consent.

mc77 uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the platform.

5.1 Types of Cookies

• Essential cookies: Necessary for the basic functionality of the platform. These cannot be disabled.
• Functionality cookies: Help remember your preferences and settings.
• Analytical cookies: Monitor user behaviour to help us improve our services.
• Security cookies: Help prevent fraud and unauthorised access.

5.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. However, disabling some cookies may limit the functionality of the platform. Essential cookies remain active at all times because the service cannot be provided without them.

mc77 follows the highest industry standards for the security of your information. Our security infrastructure is continuously reviewed and improved.

• SSL encryption: All data transmissions are encrypted using 256-bit SSL/TLS technology.
• Secure servers: Your information is stored in protected data centres.
• Access controls: Only authorised staff can access the information they need.
• Regular security audits: Regular audits are conducted to identify potential vulnerabilities.
• Two-factor authentication: Two-step verification is available to protect your account.

mc77 retains your personal information only for as long as necessary. In determining this period we consider the following:

• Necessity for providing the service
• Applicable legal and regulatory obligations
• The need to retain records of financial transactions and audits
• Potential need for fraud prevention and dispute resolution

Even after your account is closed, certain information may be retained for a defined period in line with legal requirements. Once that period has passed, the information is securely deleted or anonymised.

As a user of mc77, you have a number of rights regarding your personal information. We are committed to upholding these rights properly.

8.1 Right to Access Information

You can request at any time to find out what information we hold about you and how we are using it.

8.2 Right to Correct Information

If any information in your account is incorrect or incomplete, you can request a correction. We will confirm the correction within a reasonable time.

8.3 Right to Delete Information

In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances you can request that the processing of your information be restricted, such as while a dispute about the accuracy of the information is ongoing.

8.5 Right to Lodge a Complaint

If you believe we have violated your privacy rights, please contact us first. If the matter is not resolved, you may submit a complaint to the relevant authority.

mc77 strictly provides services only to those aged 21 or above. We do not collect or process information from minors.

• Age verification is mandatory at the time of registration
• If we learn that a minor has created an account, that account and all associated information will be deleted immediately
• If you believe a minor is using our platform, please inform us immediately

mc77 reserves the right to update this privacy policy as needed. For any significant changes, we will notify you in the following ways:

• Sending a notification to your registered email address
• Updating the "Last updated" date at the top of this page
• Displaying a notification when you log in to the platform

If you continue to use mc77's services after changes are made, you will be considered to have agreed to the terms of the updated policy. We therefore encourage you to visit this page from time to time.

If you have any questions, concerns, or requests about this privacy policy, please contact our privacy team. Our 24/7 live chat support in Bengali is available.

• Email: [email protected]
• Live chat: available directly on the mc77.lat website, 24/7

We will generally review your request within working hours and take appropriate action. Our specialist team is always ready to resolve complex privacy-related matters.

For more information, please also read our Terms and Conditions and Responsible Gaming pages.